Virtual Pediatrician Available 7 days a week from 9am-9pm
Virtual Care Available Every Day
Pediatric Telemedicine is available 7 days a week, making it easy for you to fit your appointment into your schedule.
Covered By OHIP
Telemedicine is free for Ontarians with an OHIP card. Simply add your OHIP number to your account when registering for full coverage.
Convenient, Secure & Fast
Our Telemedicine tool allows you to meet a pediatrician from any digital device, anytime and anywhere without leaving home, driving, or paying for parking.
What is Telemedicine?
Telemedicine is a physician and patient encounter that occurs remotely through a visual/audio connection. It is utilized for the purpose of diagnosing, monitoring, and treating patients from a distance.
The same standard of care used in physical encounters at docto's offices is applied to Telemedicine. Telemedicine meets the existing legal and professional obligations that have been laid out by the College of Physicians and Surgeons of Ontario. This innovative service also includes preventative, promotive, and curative care delivery.
Telemedicine makes it possible for families to get immediate access to our trusted pediatricians that otherwise might not be available to them. For example, pediatric specialists practising in Toronto can now use Telemedicine to help children that live in remote communities hundreds of kilometres away. Telemedicine has made it possible for healthcare professionals to address your concerns in the safest way possible amidst the coronavirus pandemic.
What to Expect
Once you have registered, you will be presented with information about your Telemedicine provider, including their specialty, location, and contact information. All of our pediatricians are either certified by the Royal College of Physicians of Canada or are specialists recognized by the College of Physicians and Surgeons of Ontario.
The doctor will ask a number of questions, provide a diagnosis or opinion, and proceed with the proper next steps during your child's Telemedicine interaction. It is necessary that parents or legal guardians are present for appointments involving children that are minors.
Benefits of Telemedicine
Convenience: With Telemedicine, it's easier than ever to get professional advice from our pediatricians. It doesn't matter if you live in Windsor, Markham or Thunder Bay, our virtual pediatricians are available to help wherever you are.
Accessibility: Open Access. Pediatrics Telemedicine services are available to any and all children, regardless of whether they are already a patient at our clinic or not. Whether you're seeking a consultation because your family doctor is away or you just want a second opinion, our pediatricians can address your concerns using Telemedicine.
User-Friendly: In a matter of minutes, you can get open access to our pediatricians. Concerns including sleeping, feeding, fever, diarrhea, prescription refills, and more can all be easily addressed from the comfort of your own home.
Secure: Our Telemedicine services comply with HIPAA, PHIPA, and PIPEDA regulations, which means you can rest easy knowing that your information will remain confidential.
OHIP-Covered: If you have an OHIP card, you can access our Telemedicine services free of charge. OHIP covered during Covid-19 Pandemic. If you have No OHIP or if your OHIP is expired or if you are no longer covered by OHIP, the fee for an online Pediatrician visit is $180 for 2 online visits (Initial visit and follow up).
Could my child's Condition Benefit from Telemedicine?
YES
Potential pediatric conditions include:
Potential pediatric conditions include:
- Urination symptoms ( pain, frequency)
- Acne
- Allergy symptoms (e.g. sneezing and itchy eyes)
- Asthma
- Cough
- Croup
- Diarrhea
- Doctor's note
- Earache
- Eating/feeding issues
- Eczema
- Fever
- Head injury ( with no confusion or vomiting or Dizziness, or loss of consciousness )
- Headache
- Injuries
- Joint pain
- Not sure if seeing a pediatrician is needed
- Pink eye
- Prescription refill
- Rash
- Require a referral
- Second opinion
- Sleeping issues
- Snoring
- Sore throat
- Suspected urine infection
- Vomiting
- Weight concerns
NO
Unadvisable Pediatric conditions and services include:
Unadvisable Pediatric conditions and services include:
- Behaviour concerns like ADHD (requires a referral)
- Blue lips
- Choking
- Dehydrated (not peeing for more than 8 hours)
- Developmental concerns like autism or speech delay (requires a referral)
- Eye injury
- Fever and any of the following:
-Less than 3 months of age
-Has a compromised immune system
-Has other medical conditions
-Difficulty waking up even when the fever is treated - Head injury that results in confusion, vomiting, severe headache or passing out
- Ingestion of substance or foreign body
- Lethargy or drowsiness
- Loss of consciousness or altered mental status
- Refill of any anxiety or psychotic medications
- Routine care/checkup
- Seizures
- Severe abdominal pain
- Severe headache
- Shortness of breath, wheezing or difficulty speaking
- Vomiting more than 3 times and unable to keep fluids down
- Vomiting/diarrhea with blood
Telemedicine services are not meant to be used for emergencies. In emergency situations, go to the ER or call 911.
Telemedicine FAQ's
Virtual Care refers to all forms of communication (email, audio, text message, etc.) between patients and health care providers (physician, nurse, speech therapy psychologist, etc.). Telemedicine is a dedicated visual/audio connection that takes place between patients and physicians specifically.
Studies have shown that Virtual Care and Telemedicine are widely accepted by patients in Canada. A 2018 survey conducted by the Canadian Medical Association found that seven in ten people reported that they would take the opportunity to have a virtual doctor's visit. Another survey conducted by Canada Health Infoway found that 41% of Canadians would like to have the opportunity to participate in video visits with their health care provider.
NO, not all pediatric conditions can be evaluated online. Good virtual care platforms are meant to work with your pediatrician or family doctor. Additionally, if your child requires a physical exam or in-person follow-up care, it is expected that you will follow these instructions.
Proceed to the nearest ER if your child's symptoms worsen while you're waiting in the digital waiting room.